CVS Health will join forces with an online social care network to provide support opioid overdose victims in North Carolina.
CVS Health’s Guardian Angel program will work with Unite Us, a social care coordination platform, to allow clinical case managers to use the Unite Us network of social services to provide individuals with the non-clinical support they need in order to recover – like help with housing, food, and financial assistance.
Launched in 2018 by Aetna (a CVS Health company), the Guardian Angel program connects Aetna members who have suffered an overdose, and their families, with education and resources for addiction treatment.
“The Guardian Angel program already has a high engagement rate of about 50 percent because it connects with people in a compassionate way during the time when they need it most,” said Dr. Daniel Knecht, vice president of Health Strategy and Innovation at CVS Health. “We recognize that whether a person is successfully able to fight addiction is not solely determined by the medical treatment that they receive. Through the Unite Us network of social care providers, people can more easily access support within their community and have a better chance of recovery.”
According to the Centers for Disease Control and Prevention, more than 130 people die every day from opioid overdoses.
The Guardian Angel clinical case managers will also participate in NCCARE360, a statewide network in NC that brings together health care and social services organizations with United Us to help create a community-oriented, person-centered approach for delivering care.
Similar programs were also launched in New Orleans, La., and Tampa Bay, Fla., to help Aetna members access social services more easily. The Aetna’s Dual-Eligible Special Needs Plan (DSNP), the plan helps members in those areas who are eligible for both Medicaid and Medicare and connects them with transportation, food assistance and meal delivery, adult daycare, employment services and housing support, among others.
“We’re excited and inspired by the progress and impact of the Destination Health initiative as it expands through the country,” United Us Co-Founder and President Taylor Justice said. “It is encouraging to see the local community support as our teams continue to launch networks in Tampa and New Orleans to support Aetna’s DSNP members, as well as combining the Guardian Angel and Unite Us programs in North Carolina.”